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Wondering when your order will arrive? Need to change something about an order you’ve placed? You can review and revise your order so that it’s just the way you want it by visiting Your Account.

If you were unable to find your answer using our Web site’s self-service features, click one of the links to the left to contact our customer service department. We’ll be happy to assist you. Please note:

For security reasons, we can only modify orders or send account information when the request comes from the e-mail address that is associated with your Amazon.com account. We can only read and respond to messages in English.

Not Receiving Replies?

If you have used our forms to contact us in the past but have not received a reply, your ISP or e-mail client may be blocking e-mail from Amazon.com. If you suspect this is happening, please consult the help section of your e-mail program to see how to relax or remove the settings that filter or block mail. Once you’ve established that you should be able to receive mail from us, please contact us again with your question.

Want to check if your ISP or e-mail client is blocking mail from Amazon.com? Try subscribing for a Special Occasion Reminder. If you don’t receive it on the date you specify, you will know that messages from Amazon.com are being blocked or deleted automatically.